DISH Network

I hate to post negatively about a company, almost never do, but this is absolutely absurd. DON'T GET DISH! First of all, they use vendors to make their sales and install their product and their vendors will tell you all kinds of lies. Secondly, I have had them for about 10 months and wanted to entertain the possibility of leaving them so I phoned to request how. They discussed a contract, which I never signed or received. I asked for a copy of this and explained I save all documents. They claim that if i didn't sign it i'd have to pay a $100 activation fee (which I still don't understand) and if I did they 'd send it to me. Well, i got it...and it was FORGED in three locations! So obvious were the forgeries, they actually misspelled my name each time!

Dish is not good at all we were getting some shows free for 3 months and when we got the bill and they where going to bill us on the 3 free months and we had just got it and the DVR was going to be free but its not!
if you are thing about getting Dish dont they dont do there job good they dont need the money if they cant do there job!

From the comments I have see and people I know that have DISH that plan on dumping DISH and those that stopped using DISH.
It sounds like the BEST thing is to STAY AWAY from DISH.

DISHNetwork is terrible all they do is lie lie lie about everything. I contacted them about why my bill was so high and if there was a cheap package I can change to. A couple days later I got an email saying that "I cancelled my service" I never told them to cancell it,I asked them about changing to the Family package instead. So now they want me to pay them to restart my service even though they cancelled it and not me.
I paid my bill every month and they still treat me like this.

I was a dish network customer for many years. Each time that a billing change was made you didn't get notified of it until the bill was received. The finally straw was when i had a problem with receiving the signal and a sub-contracted rep came to my home. The bottom line the rep FORGED my name on 2 different contracts. I received those by e-mail the next day. DON'T USE DISH NETWARK. i give no stars to dish netwark

This is perhaps the worst company in the world for customer service. I've dealt with some poor customer service, but nothing quite like this company. Funny thing is, this opinion did not come about from existing service I had at my home, but from a call to get service hooked up at my vacation home and send them more money each month. I was on the phone for over and hour and a half and transferred to five different people with poor customer service skills as they tried to figure out how to establish an account at a second home. I can't be the only person that has ever wanted to do that, can I? The fifth person also couldn't figure it out and since I had been on the phone for so long and cell battery was about to die, she said she would call back when she figured it out. She did not call back for two hours, giving me enough time to decide this is not the company I wanted to be giving any more money to. The service had been so rude, they acted as if they didn't want me as a customer so I later called to get to try to get them to come out and disconnect my first home, but they said they would charge me $350 to do so since I had only had service a few months. I also found out on this call that they had never refunded the installation charge on the service for the vacation home I never followed through on. Customer service did remove those charges. Now I am just in a countdown until the charges for early termination are low enough that I can completely get this sorry excuse for a company out of my life.

The reception is terrible and the customer service is even worse. They are strange enough to choose to disconnect my boyfriends service, and move mine and hook it all up, go from his 98.00 a month account to my 36.00 a month rather than just cancel the remaining 11 months on my contract. So they will loose over 700.00 in a years time not to mention the money to pay the tech to unhook his and hook mine up. Need we explain why they need more money and keep raising rates?

We have had this service less than a year and we have nothing but problems. The T.V s have to be restarted all the time. Any kind of rain or snow and you will have complete signal loss. Stuck with this system 2 year contract. And everytime it breaks and we can't fix it over the phone they charge a $15.00 service fee to come out and fix it, they said we should be GLAD we only have to pay $15.00 because a regular service fee is $98.00. I hate them, if I could go back in time I would have never gotten dish!!! Seriously thinking of sending a big box of my dogs poop to the corperate offices!!!

i had dish network for a long time, I had to move from my home, dish network was trouble about working with me. well never have dish again. do not get dish not a good company to deal with.

Do not use the phone and internet service called Liberty Bell through Dish Network. It is all part of the same service! Horrid customer service. The phone lines are very noisy and the internet does not work for wireless. Save yourself the trouble, find another service.

I had Dish Network for approx three weeks. The installers were two days late, one trip they said they couldn't find us..lol..The Installers showed up with the wrong equipment, ( they were suppose to bring a special part) but, someone in the office, forgot to tell them...I actually had to go to my work shop and provide the installers with MY phone equipment to get the system installed, there's didn't work. We finally got the equipment installed and the picture was similar to using, rabbit ears, that Bad...lol..They sent 6 People, separate times, out to repair our situation, well that never worked out either, still same bad picture. . So we instructed them to send the boxes and we would remove the equipment. My wife started to disconnect the connectors outside and they were all loose, THERE WAS MY PROBLEM., BUT IN TEXAS its hot, NO ONE WANTED TO GO OUTSIDE AND CHECK THAT PART...Now Dish has debited my debit card for $ 420.00 because, THEIR people are lacking training, and organizational skills, Oh the guy on the phone wanted to send another "supervisor" out to straighten out the problem. I have opened MY house to 6 individuals that didn't have a clue to what they were suppose to do, and Now I need another supervisor!, NO WAY. How many trips does it take? Appears now, the contract my wife sigh has nothing to do with THEIR quality of workmanship - its a one-way contract...it even says 60 day Warranty. I am a Disabled Vietnam veteran on 100% disability, so I cant afford the $420.00 they have Fleeced me out of. You want Dish network now?

I first started with DISHNETWORK when they first rolled out in 1996... 15 years later I'm still a customer and now they are treating like CRAP yes you heard correctly!!! I have a huge problem with signal even on a clear day with sat 119 but they want to charge me and I have all their stupid warranties. I pay almost $200 monthly and they want to charge me for a mistake that they made!!
I also was PROMISED the HD receivers and SLING all for ONLY $99.00 the supervisor said if the call drops I will call you back BIG FAT LIE (Ben) gave me his direct number. What good is it, when you NEVER RETURN the CALLS?? Anyway, it took almost 3 months to get my $50.00 back because I returned a receiver which I owned and they said it didn't have a smart card and it cost you $50.00. Huh? What in hell would I need with a smartcard?? It was in the machine when I sent it back!! If they didn't look or took it out to fix it and forgot to put it back after being repair or if they damaged it, isn't my fault. I am at my wits end with those AHOLES... Clearly that don't know how to stick to any of their promises. I did a live customer support chat with them last night and they had my online for so long!! All I wanted was them to reset the signal FREE of CHARGE and he said I need to get a tech out, then he closed out the session, never called me back, nor emailed, no reply, no nothing!! They are FULL of CRAP!! 15 years down the drain for what?? I made an appointment with Direct TV I hope I have better luck with the switch... Direct TV maybe more money in the long run, but they have more channels and more sports. I think it makes them both even, money wise.

I DO NO RECOMMEND DISHNETWORK. STAY AWAY FROM DISHNETWORK. GO WITH ANYONE BUT THEM, UNLESS YOU LOVE TO BE LIED TO AND ENJOY EMPTY PROMISES!!

For some reason Dish will not send bills to PO Box only to street address. That is so weird. Some people only use PO Box. I only get my mail from my PO Box,but they send my bills to my house and then it is sent back to Dish and they say they don't send bills to PO Box.

I've had Dish Network for several years. Sometimes I'd lose the signal. No big deal. But recently it'd go out on the most beautiful clear evening with no clouds in the sky and just the slightest gentle breeze. It really didn't bother me too much. Then when I wanted to go online and have a look at my account. Typical customer. I don't remember my user and password. So I try to get some help from their "Customer Service". Ah no, that's not happening. I now have called 8 times with no resolution. I've been on the "customer support chat line" twice, and tried the email support too. I demanded to speak to the manager and was hung up on by a woman named Nicky. Twice now they've said they were resetting my password and that I have to wait 24hrs before it resets. Does any other company run their business this way? Not if they want to stay in business. I used to be happy that I was using Dish Network. It felt good to not use those other guys. I don't like the way they treat people either....or their meddling in politics. All this aggravating struggle has changed my view on Dish Network completely. I'm cancelling my account and signing with another company. It really is disappointing. I think that whoever is in charge of their IT must be totally oblivious. If you're considering Dish Network I recommend moving on. What once seemed to be a really good company, now is incompetent and getting worse.

We switched from Direct Tv to Dish Tv 3 months ago...and regret it! We have had nothing but problems and on our 2nd to last call we told them we were having a problem and the customer service rep said, "I don't know what to tell you." My husband called yesterday to ask if the position of our dish needed to be adjusted because we kept losing signal and the rep said we would be charged 15.00 and another 50.00 if it had to be adjusted. My husband said that didn't seem quite fair and the rep said, "You signed off on your set up contract that everything was fine." How would we know if the dish needed adjusting until AFTER we have been using it for a period of time. I miss Direct Tv and the only reason we changed was because of pricing. BIG mistake. Do not sign up for Dish...Direct beats them in customer service and programming.

I HATE Dish Network.

I'm counting the days until my 2 yr contract is over.

BYE BYE DISH NETWORK!!!!!!!

Direct TV is much better, I've had them both.

My DISH network experience was a trip I'll never take again. The service was frequently interrupted, and not by weather. My monthly bills varied, but I suspected that it was because of the billing cycle, some months having more days.

After one year, (I'd thought I had a two year price guarantee) it hit the fan. My bill shot thru the roof. I tried to explain to DISH that, since my husband had just lost his small business after more than 40 years, I was financially unable to pay more than $60. a month for TV service.

"You can lower your package options, and save money," one rep after another told me. We do not watch movies, listen to music, need ESPN, sitcoms, reality shows, etc. But we do watch CNN and MSNBC. The package that I could afford offered FOX, but not MSNBC.

I always explained that I do not choose to get my "news" from the media arm of the Republican Party. Apparently, viewers get to be indoctrinated and brainwashed by the right wing if they can't afford a better package that offers channels with opposing political views, and that's OK with DISH.

Well, they gave me a $5.00 credit for a few months for something I didn't know I was paying for, then, when that ran out, a similar discount for discontinuing my warranty service, or ??????. But the bill kept rising.

I finally made the phone call: "When are you people going to believe that I can't pay more than $60. a month for TV?" And got the "well, you signed a contract, (Did I? I can't find it.) And threatened me - "You owe $90. for early cancellation." And we're sending you a box, and are charging you $15.00 to ship your system back to us."

The box arrived today. In it was some propaganda, with these words: "We're willing to do ALMOST ANYTHING to get you back." $120 off programming for 12 mos." "HD free for life." "Everyday price guarantee until 2013."

I'm a 74 year old woman. I dragged a ladder outside, climbed up, and my neighbor and I managed to get the thing off the eaves, open it up, and take out what my daughter says is "the eye." It's ready to go, and, good riddance.

No thanks, DISH. You could have kept me if you'd wanted. Is it really more financially rewarding to bombard mailboxes with a half dozen weekly glossy promotions, advertise on TV and snag more unsuspecting customers, who are desperately trying to lower their bills?

I wonder if the Customer Service Dept has a big personnel turnover. I wouldn't want their job, it must be very stressful. And I'll go without something to pay DISH the $115 they think they're entitled to. I hope they sleep well at night.

I had dish network several years ago and WILL NOT ever use it again. I lost EVERYTHING in a house fire, and I mean everything was in ashes, melted or water damaged from the firefighters. I had Dish Network and called them to explain and I was so shocked and horrified by their response. I asked them to wave the cancellation fee and just transfer service, they empathically said, "NO!" I would have gladly transferred service to my new address, but they said it was not possible. Even though I was a month shy of my contract expiring, the charged me a $250.00 for cancelled my contract and insisted I send the two burned, melted and mangled converter boxes and remotes back to them at my expense. I told them if they wanted the boxes back they could come and get them at their expense. They also tried to bill my insurance company for the boxes and remotes. I'll stick to cable, thank you very much.

I have had Dish Network for over four years now and I don't understand why this service has gotten such bad reviews. There have been price changes here along with everywhere. I have almost NEVER lost reception and now that they have blockbuster, I don't see why more people enjoy it. It's inexpensive, reliable and comprehensive.

I would prefer to give Dish zero stars.

They are totally dishonest in the presentation of pricing. We were told that our price was guaranteed not to go up for 2 years. We were locked in. The price would not change. We signed up on 12/22/10 and our bill starting 2/1/11 went up by $5 per month.

At the time we signed up we spoke with the salesman regarding a clause in the contract stating that Dish reserves the right to adjust pricing and were told that it was an outdated contract: Dish had gone to a new price guarantee structure and the contract wording had not caught up. Our price was guaranteed for two years and there would be no increase.

When I spoke with the salesman who sold the contract to us he was appalled. He tried to intercede, as did Costco, where we made the purchase. Unsuccessfully - we are being credited $5 per month for the next year, then will have to pay for the increase AND Dish reserves the right to continue raising our price at any time for any amount they choose.

In other words, we signed a contract that Dish will provide us with TV service, and we will pay any amount they decide to charge us.

I have spent about 30 hours trying to correct this. Dish is simply the most dishonest company I have ever dealt with.

Daily I listen to their advertisements about "lock in your rate" and no price increases until 2013 - yet, their representatives state that even today all their contracts have the clause that gives them the right to change prices at any time. They state they are not held liable for any advertising commitments nor any statements made by their representatives (that they are specifically telling the representatives to make) - and only by the wording in their contract (which they tell the representatives to tell the prospective customers to ignore!)

Was looking up good movies to watch and went to starz.com to look over the free channels we were getting. While I was on the website I saw that Encore and EncoreWam was listed as well. If these channels were listed on the Starz website...why weren't they BOTH included in the Starz package? I logged into their website and started a chat. I even offered to give up another channel to get this one channel (so it still wouldn't be free because I'd be losing a channel, but at least my monthly bill wouldn't increase). This wasn't possible. I asked about adding the extra channel as part of the Starz package since it was obviously included or we wouldn't have had one of the two channels. This wasn't possible. The representative I spoke with said that I would have to go to the 250 Package. Basically, I could get the second Encore channel that I was interested in (which should've been part of the FREE Starz package)...but it would cost me over $10 more per month to add yet another package to my account just to get it.

Oh, and while I'm here, if you don't think this deserves a "terrible" rating, let me also mention their billing. When I signed up in February 2012, we had a 2-year agreement. The rates were supposed to increase at the end of the contract (February 2012). They increased our rate...to nearly DOUBLE...in February 2011. They jumped our rates on us without any notice (they didn't send me an e-mail, I got nothing via snail mail, and they never called), going aganst their own contract/agreement. I called to complain about this, and the response I got was, 'Would you like to cancel your contract today?' We decided not to, as when I said I did (so we could switch companies), they told me I owed $210. I asked them how I could owe them money if I wasn't getting service. They told me that they charge (if I recall correctly) $17.50/month for each month we cut off (12 months total, so about $210, give or take). With this economy, who can go from a planned budget to owing over $200 to a company you want nothing to do with in less than 5 minutes? We're finishing out the contract and will be switching companies in February 2012.

(This was typed up in late April 2011...the following was typed up in Mid-May 2011 - I tried opening up a screen for a new reivew but my computer wouldn't let me so I'm just going to continue complaining...).

Well, a little over a week ago, I ordered 3 pay-per-view movies because I had several coupons to use. Later that evening I ended up in the emergency room. Two of them were movies my husband wanted to see, so I told him to go ahead and watch them whenever he had some free time. When I ordered them, I got a message on the screen that said we had until August 21st to watch it. Well, he waited until I was discharged (this afternoon) to watch the last one. We TRIED watching it this afternoon. He entered his code and everything. The movie started...then the second code request popped up. He entered it again, and it popped up that it would be $5.99. I basically waster $5.99 (the coupon) for a PREVIEW...NOT the actual movie. When I went on to the chat, the person told me that it was still $5.99...but there was also a $5.00 convenience fee for ordering online. The person asked me if I would like to re-order! Why would I re-order?! I used the coupon (again, worth $5.99) - why pay $10.99 (another $5.99 PLUS a $5.00 convenience fee)!? This would be $16.98 TOTAL! We can buy THREE DVD's cheaper than that! Why waste $16.98 on a movie you won't even own after watching?!

Also, WHY wasn't I ever told about this $5.00 convenience fee?! I ordered these three movies on the website. One of them kept saying that it couldn't be ordered, so I started a chat to make sure it HAD been ordered because the coupon code disappeared (was no longer available). Will I be charged $10.99 for each movie ordered ($5.00 out of pocket for each movie for the convenience fee for contacting them via chat ONE time)? The person earlier today DID say that there was a $5.00 fee...and that was for the movie that I was disputing. The last time I contacted them via chat it was for THREE movies. Did the last representative not mention anything so I would have the conversation with me and they could make an extra $15.00 off me? VERY CROOKED! DON'T do business with this company! VERY "shady"!!!

I was thinking of getting dish network but from what i have read in the reveiws I have changed my mind. but I am staying with the one I have for now and still look around for the best price and service

keith

I had Dish Network for 10 months. Although I was stuck in a contract for 2 years, it was a one sided contract. They could continue to increase their pricing , and I was required to pay! The reception went out everytime the wind blew or a rain drop fell!
I paid $175 cancellation fee rather than keep there terrible service!
Now they want $99 to come get there piece of Garbage off my roof?
Stay away from Dish Network!
Terrible Service all around!

Ever hear of B U Y E R B E W A R E or If it sounds to good to be true?? well DISH is that way. when i ordered mine i was told i get a DVR well when they installed they said they were out of them so get a regualar one and updated when they come in. well didnt get one so contacted dish and was told that i had to buy it. then i was told that i got introductory of $24.95 a month for a yr and then it would go to $34.95 well i got about 6 months of $24.95 and then it went to $33.00 for the rest of the year and now its $47.78. i called them and the reply was its just like everything else the price goes up. so now i made the mistake of referring a friend. the friend was suppose to get $50 off first bill which she did and according to the DISH website i get $5 off my bill a month for 10 months P L U S 5 movie certicates. well i got neither so contacted them, the guy said he put in a request so next month i should start getting it off my bill and when asked about the movie certificates he said well u get one or the other and i told him the web site says P L U S which always meant to me both and then he said that he was not authorized to send any certificates and that if i was to get them they would be emailed. the friend has already gotten her first bill deducted from her bank account with the $50 credit but its to bad she hasnt had the dish installed yet. W H A T A S C A M BEWARE BEFORE YOU PURCHASE AND THEN HOLD ONTO YUR A S S

I terminated my contract with Dish 3 months ago .I full filled my 2 year contract plus a few extra months. When i called to cancel my service they told me they would send via ups 2 boxes for their equipment.If they did not get the equipment in 30days they would charge my cc.I sent them back in less than a week of canceling my service.3 months later i get a threatening letter ti put on my credit if i do not send them 32.48 for the payment of shipping their equipment back to them.I called their customer service and was told it was my liablity to pay for the return there equipment.When i told them i was not aware of this ,she said Yes it is at your cost .I looked at my contract and can find nothing to support this.I leased my equipment in Dallas and they wanted it returned to EL Paso.I filed a complaint with the FTC.Do the same ,maybe if they get enough complaints they will look into these people.

I wanted to use DISH,but after hearing from alot of people that have/had DISH told me it isn't worth it.
They told me that they get charged for things they never ordered and their bills are always changing.

It is so amazing to see so many reviews and DISH says their #1 in customer service how in the HELL can that be??

I am looking for satellite service, however after reading the reviews I think Dish Network rips people off. Telling them how much it will cost so they will sign a contract for a guarantee price then after that you increase the price even when the price was guaranteed for a year.
So how can you do that to people?? That is so damn rude.
What you are doing by that is illegal.
I was glad I was able to see these reviews before I decided satellite service I will not use your services and will tell my friends and family about it.

I decide to get dish network because my cable bill was so high and the price was great....for about a year, but the service is HORRIBLE! I would rather pay more for cable then have to deal with this company ever again! They try and screw you over any chance they get! Oh and if you loose signal forget about them coming out and fixing anything unless your willing to pay a lot of money. Most company I have dealt with and I had a problem they would at least try and help me to fix whats wrong, not this company, they pretty much tell you to screw off. I would NOT recommend getting dish network EVER. Its not worth the hassle it will cause

I wish there was a sign for negatives (red circle ot thumbs down.... up to 5 thumbs)!!! Dish Network...nothing but cheats, liars, thieves, corrupt, trashy...nothing is right about them. In two yrs. (when all those who have been tricked into contracts will run) the company will die...until then they will keep on sucking away at our credit cards unless someone can take some action...any lawsuits against them????

Called Dish Network and Canceled And they still charged my card! Customer support Just acted like hey thats your issue and than proceeded to tell me if i dont send them there equipment in 30 days my card will also be charged for the price of the equipment Beware on giving them your Card or account info they will charge on it.

Dish Network is an extremely dishonest company. They adverstise their packages as $24.99/month for 12 months but once you sign a contract they will raise your price immediately. They do this by changing their package names and using small print to indicate they have the right to raise prices at any time. You will have no way of getting back to th $24.99/month price, even if you try to agree to reduced programming or whatever their current $24.99 package is. They are a company that cannot be trusted.

Reading these reviews makes me even more glad that I am with EZ-Care Company. They sell, Dish,Direct,Charter, Hughes,verizon..whatever best fits the customers needs. ABout time a company didn't just try to seel one thing! Regarding Dush Customer service, you are 100% correct. Typically customers are dealing with Corporate and you are a small fish in a big pond. If anyonoe needs TV,phone or internet service give me a call.We are throughout the St. Louis and Midwest area. I too am sick and tired of having just one choice and horrible Customer service. 636-244-2213

DISH NETWORK SUCKS!! DO NOT SIGN A 2 YR CONTRACT IF YOU KNOW YOU WILL BE MOVING. I MOVED FROM A HOUSE TO AN APARTMENT, AM NOW UNABLE TO GET DISH, UNLESS I PAY FOR UNDERGROUND INSTALLATION TO ANOTHER COMPANY. DISH CANNOT INSTALL WHERE I MOVED TO. I FOUGHT WITH DISH FOR A WEEK SOLID THAT I SHOULD NOT HAVE TO PAY THE CANCELLATION FEE OF $295 IF THEY ARE UNABLE TO INSTALL. AND I SHOULD NOT HAVE TO PAY ANOTHER COMPANY TO DO AN UNDERGROUND INSTALL!! IF YOU CANCELL, DISH WILL CHARGE YOUR CREDIT CARD YOU USED TO SIGN UP WITH THEM, THE DAY OF YOUR CANCELLATION! YOU CANNOT SET UP A PAYMENT PLAN! SO, I AM NOW STUCK ON HOLD FOR 6 MTHS, $5.00/MTH. I AM SURE THERE IS A CATCH TO THIS TOO. BASICALLY, YOU ARE SCREWED THE MINUTE YOU SIGN THE CONTRACT!! CABLE TV IS NOT WORTH ALL THIS HASSLE!! I AM STICKING WITH THE NEWS ON THE INTERNET AND MY NETFLIX!! THAT'S ALL I NEED! DISH NETWORK, YOUR CUSTOMER SERVICE HAS HAD ME PISSED OFF FOR A WHOLE WEEK!!!!!!!!!!!!!

P.S. THEY DON'T DESERVE A SINGLE STAR!!!!!!!!! BUT, I GUESS I HAVE TO CLICK ONE STAR JUST TO GET MY POINT ACROSS!!!

P.P.S. I FEEL SO MUCH BETTER NOW!!!!!!!!!

F**K DISH NETWORK!!! WORST CUSTOMER SERVICE !! CUSTOMER REPS DON'T KNOW ANYTHING ..WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD IN MY LIFE. ON TOP OF THAT $5 INCREASE DESPITE BEING IN A 2 YR CONTRACT ..JUST TOTAL BULLSHIT !!!! BAIT AND SWITCH ... DAMN CHEATERS !! RATHER THAN DOING BUSINESS WITH CHEATERS I WOULD PREFER PAYING MORE ELSEWHERE AND GET WAT I'M ENTITLED TOO. F**K DISH !!!

F*** THEM !!!!I AM NEW TO DISH NETWORK AND I ABSOLUTELY HATE IT ! FIRST, THEY HAD A PROMOTION ABOUT GETTING A FREE $50 GIFT CARD. SO ALMOST THREE WEEKS AFTER HAVING SERVICE I NEVER GOT IT. SO I CALLED THEM AND OPPS THEY FORGOT. THEN, I UPGRADED MY SERVICE TO TOP 200 BECAUSE THE CHEAPEST ONE HAS NO CHANNELS. SO THEY STARTED CHARGING ME THE REGULAR PRICE OF 69.99 INSTEAD OF THE PROMOTION OF 39.99. SO I GET CHARGED ON MY CREDIT CARD $80 SO I CALL THEM AND THEIR CUSTOMER SERVICE IS DISGUSTING AND YOU ARE ON HOLD FOR HOURS LITERALLY !! THEN I THOUGHT THEY GOT EVERYTHING STRAIGHTNED OUT THEN I LOOK ON MY BANK ACCOUNT AND IT WAS NOT ! THEN TODAY SPENT MANY MORE HOURS ON THE PHONE WITH THEM AND THEY ARE TELLING ME ALL THESE NEW CHARGES THAT WERE SUPPOSED TO BE FREE BUT NOW THEY ARE NOT. THE SUPERVISOR WAS NASTY AS WELL AND DID NOT FIX ANYTHING. DO NOT GET DISH NETWORK !! THEY ARE THE WORSE EVER !!! I CANT WWAIT UNTIL MY 2 YEARS ARE UP BECAUSE IM OVER IT ONLY AFTER 3 MONTHS. NO ONE GET THEM THEY LIE AND CHEAT AND RIP YOU OFF !!!!!!

My husband and I just signed up with Dishnet about 5 mo. ago. I am completely outraged with there service. They advertise on a commercial 24.99 for 12 mo. We payed that for about 3 mo. Then they decided to raise our price and not only once did they do it but twice! They are liars and deceivers. READ the FINE print when you sign the contract, because 24.99 is not what you will be paying for that year. They are scandoless and crooks! and alls they will tell you is I'm sorry you feel that way when you tell them how you feel. So lets just see how they feel when they loose our service when our contract is up.

Dish Network lies, and tries to decieve you. We had Dish for the last 3 months. They promised us not just once but several times that we would DEFINATELY get the Philadelphia Comcast Sports Channel. I ask at least 10 times to each employee I spoke to, ALL of them promised me that YES we would get it. M y husband comes home to check out the new Dish channels...and guess what...no Comcast Sports channel with all the Phillies games. We called to cancel since we were Lied to. They wanted to charge us $800 to cancel our service...even though they admittted they lied. After 3months of fighting, a letter to the Attorney General did the trick, they imediately called us and told us we could cancel at anytime at no charge. So let this be a lesson, Dish Network employees ALL lie. BTW even the nice person ho said we could cancel at no charge also lied...she is now sending us boxes to mail their crap equipment back along with a bill for the shipping.....we'll see if I pay that!!!

We have been a dishnetwork customer for MANY years. During this time we have had problems with reception. Not only storms, but any change in weather causes loss of audio, pixilation of picture, channels completely blacking out.

We have had two major rate hikes in the last 4 months. I called after the first one, as we had not renewed or changed any services in over 3 years. I was told I could get a reduced rate and free Starz for a year. After just 2 months the rate has increased again. I was told that they are just passing along rate hikes to the customer. They did not care that I had been promised a different rate when I signed back up. They would take off the "free" Starz for a $5 reduction in the montly bill. Wonder how they can reduce the cost for a free item. Kind of like reducing the price of a car if they take one of the doors off.

The point of all this is that you cannot believe anything they tell you. Any rate they tell you WILL be changing before it should be hiked up. Talking with customer service gets you no where.

Reading through other ratings on here has me believing that the trouble is just starting, as we will be changing to another provider.

Wish me luck on my cancellation!

I received a flyer saying I could get the Top 120 package for $24.99 for 12 months. After six months the price went up by $5.00 a month. I have the flyer stating $24.99 for 12 months. Dish is guilty of what is called Bait and Switch. It is a tatic that gets customers to sign up for a certain service and then it switches once you have signed up. I will absolutely go back to Direct TV. The reception with Dish is also very off and on. We constantly loose the signal and have to unplug the receiver and that does not always work. They are very deceptive in their advertising. DO NOT SWITCH TO DISH!!!!!!!!!!!!!!!!!!!!!!!

Unfair rate increase practices!!!

dish network apparantly had a clause in the contract that said that dish network can increase the price at any point in time. When the sales man sold the service to me, this was never discussed. This is just UNFAIR.

I asked for a copy of the contract. and they could not give me one!

Do i have to give them a star. They don't deserve one. LAIRS, LAIRS. They offer you FREE stars for a year to all their customers, but it came for a fee. Its to celebrate 30yrs of service. Well they are sneaking in a rate increase. Thats a good way of thanking all of their customers. It doesn't matter if you have a contract with them or not. They have a section in the contract saying they can change your rate for your programing service at any time. So they had every intention of lying to you from the time you signed the service agreement. They said they would give a credit, if you were to drop stars programing. After the one year you still get the rate increase. So much for FREE.

I give them 5 stars in what dish network does best........... LIE TO CUSTOMERS

horrible horrible horrible liars!!!!!!!!!!!!!!!!

dish network has been advertising abt the cricket world cup for 129.99 if ordered before the 18th of Feb. Iam on the west coast and decided to get the package at 10.30 pm on the 18th and they then told me that they dont care about me being in the west they will charge 149.99 coz it is the 19th in the east. And one of their own representatives had told me that they do adjustments for customers on diff. coast. ((yeah whatever!!!))

Now how is a customer supposed to know this if not advertised right????

We have made televison our new best friend and tghis is why corporations like dish network take advantage of consumers like myself and sue many more.

Bottom line all these corporations are liars!!!!!!!!!!

This price dishonesty, I believe, will be a good action by a consumer protection advocacy group. It will be nice to see a class lawsuit against this company. Don't get me wrong, I am all for a company making a profit, but they have to be honest and upfront with their pricing and I don't understand how they advertise a "locked price" for duration of your contract and then they change it with another "locked price" within your contract period.
Like I said, I hope someone will pick up on this and sue them.
I would refer this to our local Attorney General office. I think is something they can look into.

I switched to DishNetwork +2 years ago after Directv tried to bill me to upgrade to HD (and this after I was their customer for more than 9 years; quite a business). Anyway, I was attracted by NishNetwork HD package offer and the price, which I was lead to believe it will stay to the same level as when I signed up. Big mistake. It started going up, little by little. After a while I called and they explained me than the low price I started with was a 6 mo promotion. Anyway, eventually the bill went just over $100 (almost double from start). Called again and been told that this is the final price after all promotions expired. Wrong again. Couple months later, another 5% increase. Called back and they gave me the same speach. I see this DishNetwork CEO dude on tv comercial how they care about their customers. A bunch of bs. They dont. They just want to suck one more penny from you if possible.

Honest, I don't care much about $5 increase, but I hate being lied to. Just can't stand that.

Right now I am looking to get another provider and end my contract with Dish. I will gladly pay the cancelation fee (wierd, but never felt good to pay a panalty, until now) rather to give another dollar to this company.

If a negative start would have been an option, I would have picked it.

I am like several others - I signed up last month for $24.99 for 12 months or so I was led to believe). This month my bill went up by $5. I was told my "contract" stated that Dish could raise rates anytime. Dish is deceptive and dishonorable to put it mildly. I don't suppose I have a choice at this point, as I'm under a two year agreement, but I will definitely not recommend Dish to anyone, nor continyue beyond the 2 years!!!!

I signed 2 years top 120 agreement last Nov. The first year is 24.99/month, today I found the monthly payment was increased $5. I call Dishnetwork, I was told all program was increased $5 since 2011, and base on the agreement, they have right to increase the fee.
What's a garbage company. This is a cheating. The agreement is no use for customer. I cannot do nothing, dishnetwork can do what ever and I have to take it. This is an unfair.

At this point I will just tell you I hate Dish. I signed up 5 months ago leaving Directv so I could get the $39.99 promotional price for the first year. Last week I got an email saying they were giving my Starz free since I was such a good customer. Bonus, I thougt! Today I received my bill and they have added on the $6.00 for the service plan I cancelled last month as well as raised my base package $5.00. I chatted online with them and the first lady said that the cost of the programming to them was raised $5.00 and they passed it along. She deducted the $6.oo for the plan but sent me over to another representative because I threatened to cancel the whole damn service. This time I got a gentleman who told me that they gave the Starz free since they had to increase the cost of the bundle but he would be happy to deduct the $5.00 and remove Starz. I quickly explained that the email I received said I got if for being such a good customer. He said that that is all he could do and if I cancelled service I will have to pay the cancellation fee. I told him I would get a class action lawsuit going due to misrepresentation on their half and that I wanted what I signed up for. Eventually I wore him down, approximately 25minutes, and he agreed to give me and additional $5.00 credit for the next 7 months and leave Starz as it is.

your company takes away channels when you upgrade and then tell you that you need to either
1.downgrade (yeah nIn want less channels to recieve the one you took away when I upgraded
2. upgrade and pay more (humm wonder which channels I would lose then)
3. I was hung up on 3 times once was by you automatic customer survey results line (hmm maybe you didnt want negative feedback) but you have it have been hunting internet since logged off the customer chat and will continue to do so here is the copy of the wonderful customer service
Please wait while we find a representative to assist you...
Welcome to DISH Network Chat.
Miki (ID: ZAT): How can I help you today?
Patricia BORDERS: why has my packaging changed and why do you hang up on customers
Miki (ID: ZAT): I'd be happy to assist you with your request.
Patricia BORDERS: do it then
Miki (ID: ZAT): Please give me a moment to access your account.
Miki (ID: ZAT): I apologize for the inconvenience this has caused you.
Patricia BORDERS: I want hallmark and Tcm and the other channels I have had for years back
Patricia BORDERS: oh and your satisfaction survey call back system doesnt even work correctly
Patricia BORDERS: it hung up on me also boy customer service you do not have
Miki (ID: ZAT): I am very sorry will make sure that it does not happen this time.
Miki (ID: ZAT): Please give me two minutes to check on this issue for you.
Patricia BORDERS: ok
Miki (ID: ZAT): Thank you.
Patricia BORDERS: Hallmark TCM and LMN and a few others are the ones that have been removed the person I was speaking with says I either have to downgrade or upgrade (stupid) which i refuse to do
Miki (ID: ZAT): Please give me a moment to access your account.
Miki (ID: ZAT): For security purposes, can you please verify the last four digits of the Social Security Number on the account?
Patricia BORDERS: 0368
Miki (ID: ZAT): Thank you and the channels that you had earlier were the free pre view channels.
Patricia BORDERS: no they were not they were part of my package for over 2 yrs
Miki (ID: ZAT): Now that the preview period is completed that is the reason you see them missing on your tv.
Patricia BORDERS: no
Patricia BORDERS: Ii have had them all the time
Miki (ID: ZAT): Let me check on it once again.
Miki (ID: ZAT): On the 1st of December 2010 there was change made on your programming package and that is the reason you find that they are missing on your tv.
Patricia BORDERS: theese channels have been part of my package since first day we installed system over 2 years ago what part of that is so hard for all agents to understand/ think outside of box and listen it is so ridiculous that you as a company switch packaging at a whim
Miki (ID: ZAT): We don't make any kind of changes to your programming unless customers request for it and that is what has happened on your account as well.
Patricia BORDERS: I can not believe that I need to down grade to get these channels if that is what needs to be done I can switch to direct and downgrade completely
Patricia BORDERS: yes I upgraded why would you take away channels?
Patricia BORDERS: this is udderly stupid
Miki (ID: ZAT): It is because the package that you had earlier is not included in the basic programming list and this package has only limited channels in that package.
Patricia BORDERS: no one informed me at the time that you would remove some channels because I decided to upgrade
Miki (ID: ZAT): I apologize for the inconvenience this has caused you.
Patricia BORDERS: listen it does not take an extra smart person to realize that when you upgrade you should not lose channels
Patricia BORDERS: are they going to be restored or do I need to switch companies
Miki (ID: ZAT): Usually it does not happen if the package that you had earlier is included in the basic package list.
Miki (ID: ZAT): As it is not included in that list there are few channels missing because now that you have upgraded to have the basic package on the account.
Patricia BORDERS: grr please I asked 1 question are you going to restore or does another company get my sattelite $
Miki (ID: ZAT): You can make the changes and have the package that you had earlier to get those channels back.
Patricia BORDERS: I am so upset at Dish network yes I could down grade and not have the other channels I want and I could upgrade and pay more (why would I do that as you as a company cant get anything correct)
Miki (ID: ZAT): I am very sorry you feel that way.
Patricia BORDERS: how much to upgrade?
Miki (ID: ZAT): They are available in packages ranging from Americas Top 200.
Patricia BORDERS: listen put in dollar amount you know like this $3.99 I understand no one there is super smart but when asked question please reply
Patricia BORDERS: correctly
Miki (ID: ZAT): It is for $59.99 per month.
Patricia BORDERS: and that is how much more than I now pay per month
Miki (ID: ZAT): It is for a difference of $15.
Miki (ID: ZAT): I have not heard from you in a while and your chat window shows you've been idle, are you still with me?
Patricia BORDERS: wonder if the government knows your company makes customers pay more for a package they had at lower price because they upgraded boy you guys are really not smart I will end this and see what other companies offer as well as who to report this to and maybe some news channels might be interested in this conversation
Patricia BORDERS: I can not believe you will loose a loyal customer for this
Miki (ID: ZAT): The reason why the prices seem to be high is because we give you the best of our services and that is the reason we don't compromise on quality when compared to our customers satisfaction.
Patricia BORDERS: yes you do compromise at a cost to your customers give stars for a year take away channels I have had for years because I upgraded now listen to that does it make any sense
Patricia BORDERS: I can not believe that no one but me sees that as ridiculous
Miki (ID: ZAT): It is only out of customers interest that we have offered to give Starz free for 12 months as a new promotion.
Patricia BORDERS: well take starz and give me back my channels that I do watch!!!
Patricia BORDERS: that is the key promotion to get more $$$$
Miki (ID: ZAT): I am sorry you feel that way.
Patricia BORDERS: please forward this to a supervisor as in 24 hours I will see what other options are open to me
Miki (ID: ZAT): Please hold while I check for a supervisor.
*(Admin24/7) Abraham M.DDD has entered the session.
Miki (ID: ZAT) has left the session.
*(Admin24/7) Abraham M.DDD: Hi I'm Abraham the floor supervisor, please give me 2 minutes here while I review your previous conversation.
Patricia BORDERS: well
*(Admin24/7) Abraham M.DDD: Patricia if I understand you correctly you are upset over the programming package on your account. Am I correct?
Patricia BORDERS: yes I upgraded and now they take away channels
*(Admin24/7) Abraham M.DDD: I'm sorry you are feeling that way every package has his own set of channels.
*(Admin24/7) Abraham M.DDD: So can you tell me what channels are you missing now?
Patricia BORDERS: the reason I upgraded is to have more channels not less
Patricia BORDERS: Hallmark TCM LMN
*(Admin24/7) Abraham M.DDD: I understand that but I'd like to inform you that the channels you are looking for will be available with the America's Top 200 and above package.
*(Admin24/7) Abraham M.DDD: Would you like me to upgrade your programming package on the account.
Patricia BORDERS: what and lose more money and channels
Patricia BORDERS: if dish does not want my$$$ Iam sure other companies do
Patricia BORDERS: I will not pay more when Iam paying more for the package that started this for channels that are on a lower package does that sound very smart
*(Admin24/7) Abraham M.DDD: I'm sorry but if you upgrade then the America's Top 200 is for $59.99 per month.
*(Admin24/7) Abraham M.DDD: Are you there?
Patricia BORDERS: that is ok I will shop for another satelite provider or switch to cable but I can guarantee thta everyone I know will here of this facebook and the internet have a great way of getting my voice heard as well as news channels
Patricia BORDERS: I hope dish network help others instead of spouting garbage like you have at me
*(Admin24/7) Abraham M.DDD: I'm sorry for the inconvenience caused to you.
*(Admin24/7) Abraham M.DDD: Do you have any more questions for me?
Patricia BORDERS: I was hung up on 3 times once was by the call back survey
Patricia BORDERS: and you say your company has customer service? HAAAA
Patricia BORDERS: well time to post this conversation all over the internet you have a great day dissatisfying your customers GOD bless

TERRIBLE! They took out ovr $500 from our account. We were then told it would be refunded to us. Only $200 was refunded so I called and talked to a supervisor. He told me that because my husband was in the military and I was not they will not refund our money because his name is not the one on the contract. I told them that he did not have the credit so we put it i my name. What is the difference. We are married. I go where he goes. It shouldn't matter whose name is on it. After what my husband and thousands of others have done for our country this is how they treat us! I will never give someone like that our business.

Boy, I wish I had had the foresight to look at this page about a month ago. My story is pretty similar to melissarossettu's (below). We switched from Direct TV to Dish about 2 years ago due to a similar issue with Direct TV. Now this makes me think that ALL satellite and cable providers have the same shady "bait and switch" business practices and none will ever actually waive any fees regardless of what they promise you.

Before Christmas this past year, we decided to treat ourselves to a new LED TV. Of course, those TV's look best with HD programming which we didn't have with Dish so I called and thought I had the power or threatening to go back to Direct TV to get a great upgrade deal. We had also completed our first contract with them, and I was a loyal customer who always paid my bills on time. I had all that as an advantage for them to comp me an upgrade if I agreed to a new contract. It took a lot of threatening and being put on hold to "see what they could do for me" but Kim at the Loyalty Desk (Operator ID NXK) finally gave me what I wanted - a free upgrade. She authorized to waive the $50 equipment upgrade fee and after many threats to cancel and go to competitors, she also waived the $95 technician fee instead of putting me on some service plan that would be an extra monthly charge. Of course, I had to sign up for a new 24 month contract to be eligible for this deal which I was totally OK with doing since I was getting what I wanted. I was pretty proud of myself, my bill would only go up $10 per month for the HD programming. I am such a savvy customer!

So just a few days ago, I went to pay my bill which the website said was $47.26, which is what it normally is. But I couldn't pay it online like I normally could, I kept getting an error message. So I called and through the atuomatic bill pay prompt, I learned that my bill was $209.29! I won't go into all the details but, of course, Kim from the loyalty desk (Operator ID NXK) NEVER DOCUMENTED ANYTHING. I was in fact charged $50 for the receiver adn $95 for the service technician. And because I was in contract, it would cost me $240 to cancel. I spoke to so many people since that day and nobody would do anything for me. I realize now that they didn't have to - it doesn't matter that I was a loyal customer who switched from Direct TV and always paid on time, I had signed up for a new contract and they had me. They had me bent over! I hate being naieve.

Of course, I ended up paying those one time fees vs. cancelling. They had sucked all the fight out of me and the thought of dealing with another shady company made me sick. I was so tired of dealing with these customer service reps that apologized up and down but wouldn't do anything for me. This was already so time consuming and stressful, and I already had the equipment installed and everything worked great that to actually cancel and switch would have been an even bigger hassle. They know this and they count on it.

So I hope if anyone is in same the postiton I was just about a month ago, out of cotract and looking to be rewarded with a deal, I hope they have the foresight I didn't have and Google "I Hate Dish Network" and find this website like I did and read my story. Dish Network (and probably all other staellite and cable providers) will tell you what you want to hear to get you in a new contract and then they won't deliver. In the end, you won't get anything free from them and they know this when they make you that sweet deal. I bet all those operators at their call centers have "BAIT & SWITCH" taped to their monitors to remind them of the core business principle.

However, I still feell compelled to attempt to make a somewhat balanced opinion. We have never had an issue with the equipment except that from the start, our guide also wasn't downloading correctly. To correct that, they made it so that the receiver shuts off every night at 3AM. That is a very small inconvenience and if that's all the technical issues we have ever had with it, (except the usual lost signal for severe weather - you will get that with any satellite provider, that is simply the nature of having satellite TV), that's not so bad at all. Dish programming is still cheaper than Direct TV (although we only subscribe to America's Top 120 HD programming), and everytime I called and spoke to someone, they were American. I have never talked to anyone that sounded like they were from India named "Peggy". Sometimes, that itself almost makes it worth it. Except for my most recent experience, we were pretty happy with Dish and were happy we switched. However, based on their shady business practices, once this contract is done, we're gone.

EDIT 1/10/11 - I have filed a complaint with the BBB seeking a refund for $145. If anything comes of that, I will post it here. I don't have a lot of hope but honestly I'd just be happy with any positive action against Dish and their bait and switch business practices.

Edit 1/18/11 -
So last week Thursday 1/13/11 I call Dish about something unrelated to all this and when they ask if there is anything else they can help me with, I mention that people may or may not be impersonating Dish network employees online and were responding to my review of how Dish had screwed me I was wondering if they do in fact have a new department at Dish that uses social media. The person I spoke to couldn't really tell me that. I thought it was a pretty simple question, do they or don't they? But she kind of made it a bit of a bigger deal that it should have been and told me a few times I should only leave a Dish review on their own site. Whatever. So I mentioned why I left such a review and I was transferred to the Loyalty Desk again. I really only called to complain that the sound was cutting out and as an afterthought, to try to get some verification that Dan Busa was legit and now I gotta go through all this again?? Fine whatever.
So I talk to an agent on the Loyalty Desk again for really only a few minutes and she says she's going to take care of it credit my account for the $145!!! Really??!! That would be great but I'll believe it when I see it.
The next day I got a call from another Dish person who was responding to my BBB complaint and he said he saw that it had already been taken care of. Still skeptical! They screwed me before, I just really don't trust them. Why the sudden turnaround? Why will they help me now? Because I mentioned I left a bad review? I doubt that.
The $145 just got credited to my account last night. I'm still waiting for the other shoe to drop, maybe I'll see the service plan on my next bill but for now, they actually did fix it. I'm still not sure why. I talked to about 5 people that one night and none of them cared to help me.